4 - Call Center and national entry conflicts
Since our entry into the Call Center, we have gone through several trade union conflicts where we have always supported the measures taken by our union SITRATEL (located within the federation Fatel), accompanying all the entry in the struggle. Thanks to these conflicts maintained by the union leadership and the company has achieved better pay and working for the telephone workers. However if we focus on wage increases, they do not have a real impact on the wages of telemarketer's call center, since (as we have been seeing from the point 1) an increase in our base salary is almost always accompanied by a substantial fall in our point of commissioning. In other words, a percentage increase in the core carries a low percentage of our monthly fees to accommodate our wages ... the same we had before the trade union dispute.
is why our discontent, as in our paycheck no we see reflected the struggles that accompany every entry. However
are in solidarity with the rest of our colleagues and we have always accompanied the measures laid down by our union, because we believe in unity and we believe that only through the solidarity of all workers united in struggle phone is that you can get nueestros objectives. In 2005 our policy of commissioning would be negotiated in the context of a conflict that kept the guild with the company, yet it was not, and yielded significant benefits in general, but not for us. To plot this information contact the following link to Indymedia, which briefly describes the situation call center after that conflict.
http://argentina.indymedia.org/news/2005/12/361409.php
this conflict in 2007, went again to support our colleagues across the country entry, calling once again and as always we have done to the unity of all workers. After the massive mobilization carried out on Wednesday to the building 7/4/1907 Rioja and Paraguay, where he will appear with all the comrades of the other buildings in and around Rosario, we are returning to our building with the novelty of a new low point for workers in the Call Center of Rosario (as we saw in the chronicle). So that on Thursday 07/05/2007, in our democratic assembly space CCT and the presence of the leadership of our union, is elected by majority vote, the motion to set up a tent in front of our building. This tent will remain as crackdown until they roll back points for commissioning to the maximum value that they have had in 2007 and have confirmation that our policy of commissioning comes at the negotiating table in this conflict.
In short, we take the drastic step of putting up a tent in front of our building and Riobamba Entre Rios Street, and that our delegates are on hunger strike because we are tired of taking the situation as natural to expect every month until 5 or 6, to see if our fees will go down or stay the same as the previous month, and because we are tired of our holidays do not create a problem among other things. The tent of the CST is an order of support, because we want to reverse our policy of commissioning. CST carp is a symbol of the struggle of all telephone workers around the country.
Sunday, July 8, 2007
Celexa And Bloated Stomach
3 - Wages of workers Call Center
gross salary (ie no relevant discount retirement, union, etc.) Of a call center worker is:
Base Salary: $ 1100 + commissions. (In a 30-hours weekly)
is just in the committees, which generates our problem, since the policy committee to which we are set for about 4 years, is that we generate a covert low salary each month.
3 - a) low points:
Our policy of commissioning works are physical units An example of a telemarketer Arnet, to understand how this policy would be:
1 sale of ADSL - --------------- worker charged 0.30 cents.
---------------- ADSL 2 sales of the worker charged 0.31 cents. c / u
and so on. Suppose
this practical example:
For a telemarketer of copper ARNET a commission of $ 500 (and make a net salary of $ 1600 would sell 30 per month ADSL. After a month, if they get the points on the physical drive, then the telemarketer on the other month will be sold eg. 40 ADSL to charge the same as the previous month. And if there is a new low of 45 points the next month ADSL. This means that as we see in the example in Table 1 with each low point in units physical, the telemarketer must sell more products in order to collect exactly the same as the previous month:
Table 1 (the amounts are so explanatory to understand the commissioning) --------
-------------------------------------------------- ------------------------ JANUARY 30
ADSL sales per month = $ 500
commissioning ADSL FEBRUARY 40 sales per month = $ 500 45 MARCH
commissioning ADSL sales per month = $ 500
commissioning ADSL APRIL 50 sales per month = $ 500 -----------------------------------------------
commissioning
----------------------------------- That is, the months pass and every effort should be more time to collect the same. The low point that we suffer the Call Center, have an average of 1 every 2 months.
3 - b) Points of commissions and disease
Our fees are based on the number of physical units, thus 1-day disease implies that a next day we sell twice the expected daily to get to have the same salary that would have been if healthy. Faced with a prolonged illness, our wages low in a major way and that is why every day can be to go to work telemarekters colds, fever or cough, as the sick involves a substantial fall in wages. In the same form occurs in cases of request for license by examination. Following the same average commissioning of Table 1, see below in Table 2 as reduce our monthly salary to various absences:
Table 2 (all amounts are indicative and keep the average daily sales) ---------------------------------------------
ABSENCE WITHOUT ------------------------------------
: 30 ADSL sales per month = $ 500 commissioning
1 NO: 29 ADSL sales per month = $ 464 commissioning
2 ABSENCES: ADSL 28 sales per month = $ 434 commissioning
3 ABSENCES: 27 ADSL sales per month = $ 405 ---
commissioning --------------------------------------------------
----------------------------- Reference: adsl
30 x unit ---- $ 16.50 ----
29 adsl - $ 16 x unit
adsl ----- $ 15.50 28 x 27 unit
adsl ----- $ 15 x unit
-------------------- -------------------------------------------------- ------------
3 - c) Points of commissions and vacation
For the holidays, our policy of commissioning mostly affects us, and that the additional amount charged by law is reduced significantly in holiday month. Put another way, the holidays are no longer a benefit to become a serious problem in deciding enjoy, as this involves juggling the next month where the salary commission charged half of the month. To view the graph again, and according to the amounts and averages in Table 1 and 2 proposed in Table 3.
Table 3 (the amounts are for reference y manteniendo el promedio diario de ventas)
----------------------------------------------------------------------------------
Sin ausencias: 30 ventas de ADSL por mes = 500 $ de comisionamiento
Ausencia x vacaciones: 15 ventas de ADSL por mes = 135 $ de comisionamiento
----------------------------------------------------------------------------------
Referencias:
30 adsl ---- 16.50 $ x unidad
29 adsl----- 16 $ x unidad
28 adsl----- 15.50 $ x unidad
27 adsl----- 15 $ x unidad
26 adsl----- 14.50 $ x unidad
25 adsl----- 14 $ x unidad
20 adsl----- 11.50 $ x unidad
15 adsl----- 09 $ x unidad
----------------------------------------------------------------------------------
gross salary (ie no relevant discount retirement, union, etc.) Of a call center worker is:
Base Salary: $ 1100 + commissions. (In a 30-hours weekly)
is just in the committees, which generates our problem, since the policy committee to which we are set for about 4 years, is that we generate a covert low salary each month.
3 - a) low points:
Our policy of commissioning works are physical units An example of a telemarketer Arnet, to understand how this policy would be:
1 sale of ADSL - --------------- worker charged 0.30 cents.
---------------- ADSL 2 sales of the worker charged 0.31 cents. c / u
and so on. Suppose
this practical example:
For a telemarketer of copper ARNET a commission of $ 500 (and make a net salary of $ 1600 would sell 30 per month ADSL. After a month, if they get the points on the physical drive, then the telemarketer on the other month will be sold eg. 40 ADSL to charge the same as the previous month. And if there is a new low of 45 points the next month ADSL. This means that as we see in the example in Table 1 with each low point in units physical, the telemarketer must sell more products in order to collect exactly the same as the previous month:
Table 1 (the amounts are so explanatory to understand the commissioning) --------
-------------------------------------------------- ------------------------ JANUARY 30
ADSL sales per month = $ 500
commissioning ADSL FEBRUARY 40 sales per month = $ 500 45 MARCH
commissioning ADSL sales per month = $ 500
commissioning ADSL APRIL 50 sales per month = $ 500 -----------------------------------------------
commissioning
----------------------------------- That is, the months pass and every effort should be more time to collect the same. The low point that we suffer the Call Center, have an average of 1 every 2 months.
3 - b) Points of commissions and disease
Our fees are based on the number of physical units, thus 1-day disease implies that a next day we sell twice the expected daily to get to have the same salary that would have been if healthy. Faced with a prolonged illness, our wages low in a major way and that is why every day can be to go to work telemarekters colds, fever or cough, as the sick involves a substantial fall in wages. In the same form occurs in cases of request for license by examination. Following the same average commissioning of Table 1, see below in Table 2 as reduce our monthly salary to various absences:
Table 2 (all amounts are indicative and keep the average daily sales) ---------------------------------------------
ABSENCE WITHOUT ------------------------------------
: 30 ADSL sales per month = $ 500 commissioning
1 NO: 29 ADSL sales per month = $ 464 commissioning
2 ABSENCES: ADSL 28 sales per month = $ 434 commissioning
3 ABSENCES: 27 ADSL sales per month = $ 405 ---
commissioning --------------------------------------------------
----------------------------- Reference: adsl
30 x unit ---- $ 16.50 ----
29 adsl - $ 16 x unit
adsl ----- $ 15.50 28 x 27 unit
adsl ----- $ 15 x unit
-------------------- -------------------------------------------------- ------------
3 - c) Points of commissions and vacation
For the holidays, our policy of commissioning mostly affects us, and that the additional amount charged by law is reduced significantly in holiday month. Put another way, the holidays are no longer a benefit to become a serious problem in deciding enjoy, as this involves juggling the next month where the salary commission charged half of the month. To view the graph again, and according to the amounts and averages in Table 1 and 2 proposed in Table 3.
Table 3 (the amounts are for reference y manteniendo el promedio diario de ventas)
----------------------------------------------------------------------------------
Sin ausencias: 30 ventas de ADSL por mes = 500 $ de comisionamiento
Ausencia x vacaciones: 15 ventas de ADSL por mes = 135 $ de comisionamiento
----------------------------------------------------------------------------------
Referencias:
30 adsl ---- 16.50 $ x unidad
29 adsl----- 16 $ x unidad
28 adsl----- 15.50 $ x unidad
27 adsl----- 15 $ x unidad
26 adsl----- 14.50 $ x unidad
25 adsl----- 14 $ x unidad
20 adsl----- 11.50 $ x unidad
15 adsl----- 09 $ x unidad
----------------------------------------------------------------------------------
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