Sin novedades con respecto a la discución de nuestra politica de comisionamiento y menos aun de la denuncia en el ministerio realizada por nuestro sindicato durante el conflicto en relación a la baja de puntos (baja de sueldo encubierta) que la empresa tuvo para con todos los Call Center del pais entre junio y julio. LA CARPA DEL CCT DE ROSARIO SIGUE EN PIE. Juntando fuerzas para que esa imagen sirva para mostrar general discontent, a company called Telecom, to improve once and for all the situation of the CCT in the country. Unfortunately we do not speak the same language., The company's response is to download a new policy sales and conversion rates once again is detrimental to the call center telemarketers. In the familiar situation of Rosario (working normally while keeping the tent in front of our building), let us add now the voices of the CCT of Parana and Cordoba. Already accompany them in their struggle because it is our fight too. Both this blog as carp are for that. Together is where we can make a difference for call centers for once, the carp involves uds tb! Greetings colleagues and keep in touch:
1 - PARANA CST LETTER
(In relation to the new policy sales and conversion rates)
Sres.Gerencia Call Center Paraná For our further consideration: The undersigned
The group of Call Center telemarketers Paraná want to convey to sector management and the competent authorities responsible for the programming of the measuring system of production, we disagree with the new measurement system itself.
The reason why we speak out against the system is inconsistent with reality, as we understand that to measure output An individual can not use systems similar to those used with machines and the reason is obvious. We as human beings we are imbued with issues that make it impossible to achieve the performance of a machine. In particular, it seems inhumane and inconsiderate.
already in the past, we have been adversely affected by changes in the payment of sales commissions, the Company having resolved that one day not worked due to absences, vacation etc. generates a significant discount on the total sales charge for each day of the month campaign.
Under the new modality, the damage is not only reflected in the amount due but in the monthly achievements, taking account of a day of absence, as a day worked with zero sale made. When the absence exceeds four days, recently referred to discount the achievements month period, so that a telemarketer who does not attend work for example, three days, has to make up for the rest of the sales campaign was by no absenteeism, and multiplying the daily work, creating pressure, discomfort and leaving two alternatives to avoid confronting this: any disease extend to five days to go to work sick.
The arguments about a more realistic measurement and aligned with the settlement of the monthly salary, and the improvements that means for each telemarketer, are routed to the fact only analyze logically that if a seller must be absent for reasons of its own, that day rest in their rates of achievement, as if the rest of the days with assistance, himself, had sold less than claimed .
On the other hand, a percentage of achievement that includes data that are external and unchanging for the seller and the conversion rate, calculated on the amount of sales that are achieved according to the number of calls answered (calls them in the Most cases are for other sectors and entering the retail channel by the lack of attention to those customers in the relevant sector), or calls, turn is a fact that does not reflect reality if the other accompanying measures to the detriment of the seller.
Who wrote this are not people who talk about the activity you do another. We are the protagonists and those who live this reality every day.
For this reason we resort to common sense to apply to readdress these points that distort the effort made by each of us in our work.
Without further ado, we take this to Sincerely Yours. CCT Team Telemarketers
Paraná
2 - LETTER CST
CORDOBA (In relation to post-conflict reworked bill) passed
July, measures were of force that did not solve anything, the contrary, our center is damaged, ie we perdiendo.Nos convinced vendors to adhere to the measure of force, deception q struggled to a 25% increase, so even though we knew q q the month was lost in the same position we continue to support q supposedly save us! Because of losing the month, most of the gains did not requested by the company or fees, and in extreme cases many will an Action Plan, q determine their future career! is shameful!. We follow the same or worse than at the beginning! And while it is admirable!, All still in our positions, fighting, getting good vibes every day, and most unusual is rising to the rank q q keep asking us for half the fee that we charged up to 3 months, is terrible q treat us like slaves, who made fun of our need to work, that our dignity is left on the floor! Any business, small, medium or large, industry sales, is the most pampered and better paid. There
what are called incentives, which keeps the vendors encouraged to continue progressing and hoping to win more month mes.Hay productivity awards, prizes for best seller.
EFFORT rewarded, not punished!!
From q we are in the business instead of going forward more and more back!! and the company continues to make millions per day with each of us!
Today, we were like paralyzed, can not seem to react, perhaps by individualism that the situation leads us to take care of each thing, without looking around, but we're all in the misma.Yo not think I have a solution but we can not remain silent, if we do respect our rights, nobody will defend ourselves, we must unite and fight for what we corresponde.LA UNITED WE STAND!. We must find a way to no longer abuse our needs, we asserted ourselves!. Let us strive to do our part, we are not asking for impossible, only a remuneration in line with our effort, and a minimum pressure, minimum of q will bill company.
Focus Call
callcentrados@gmail.com
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